If the provider you were seeing in Central Oregon has closed, take a breath. Your care doesn't have to stop, and if you're working through a court requirement, that requirement doesn't reset just because your provider is no longer open. There's a clear path forward, and this page is here to walk you through it, whether or not you ever choose Rock Recovery.
For reference: Pfeifer & Associates, Inc. is listed as closed (May 10, 2026) in the Oregon Health Authority's Substance Use Disorders Services Directory. That's a matter of public record, and nothing more needs to be read into it. What matters now is getting you connected to your next step.
If you have a court or DUII deadline
Start here, because this is the most time-sensitive situation. If you were completing a DUII evaluation, education, or treatment requirement, the single most important thing to understand is this:
Your deadline does not move because your provider closed. The court's timeline is the court's timeline. So the sooner you re-establish services with a new provider, the better, both for staying on schedule and for your own peace of mind.
A few practical points:
- Act quickly. Don't wait for a letter or a phone call to tell you what to do. Reach out to a new provider now, and let your attorney or the court know you're continuing your requirement elsewhere.
- If you still need an evaluation, the court-designated screener for Deschutes, Crook, and Jefferson counties is Central Oregon Evaluation Services in Bend. The screener performs the assessment that determines your track (education or treatment).
- Once you're referred, you choose your services provider. The screener cannot pick a treatment or education provider for you, that choice is yours. Deschutes County alone has roughly a dozen or more certified providers, so you have real options.
- Bring what you have. Any paperwork showing what you'd already completed will help your new provider give you credit for the work you've done, so you're not starting over.
Rock Recovery provides state-approved DUII evaluation, education, and treatment here in Redmond. So does BestCare Treatment, which also serves DUI and legal clients. You're free to choose whichever provider fits your schedule, location, and coverage.
If you were in outpatient treatment
If you were in outpatient counseling, individual sessions, group, or a combination, you can transfer and continue with a new provider. The process is usually straightforward:
- Call around. Contact one or more of the providers listed below, explain that your previous provider closed, and ask about getting started. Most providers are used to intake calls and can tell you quickly whether they have openings.
- Ask your new provider to request your records. With your written consent, your new provider can request your treatment records so your history and progress carry forward. You don't have to reconstruct everything from memory.
- If you're an Oregon Health Plan (OHP) member, you can be re-placed. Your coverage follows you, not your former provider. More on that below.
The goal is continuity, picking up where you left off rather than starting from zero.
Providers in Central Oregon
Here is a genuinely useful, plain list of local providers. This isn't a ranking, and Rock Recovery isn't listed as "the best", these are all real options serving the region, and the right fit depends on your location, schedule, and coverage.
- Rock Recovery (Redmond), OHA-certified outpatient provider offering outpatient treatment and DUII services; contact us here.
- BestCare Treatment (Redmond), a long-standing Central Oregon provider offering outpatient services and serving DUI and legal clients.
- Rimrock Trails (Bend, Redmond, Prineville), provides substance use and behavioral health services at multiple locations across the region.
- New Priorities Family Services (Redmond), offers outpatient substance use and related services in Redmond.
For a fuller, searchable list of licensed providers across Oregon, the OHA maintains its treatment services directory. It's a reliable place to confirm that a provider is currently certified.
If you have OHP or PacificSource
Good news: your benefits don't disappear when a provider closes.
- OHP covers outpatient substance use disorder treatment. If you're an OHP member, your eligibility continues, and you can be re-placed with a new in-network provider.
- PacificSource Community Solutions is the Coordinated Care Organization (CCO) for Central Oregon. If your OHP coverage runs through PacificSource, they coordinate your care in this region and can help you find an available provider.
- You can be re-placed, you just have to start the call. Reach out to us or any provider on the list above, mention that you have OHP, and we'll help you sort out coverage and next steps.
If you're unsure what coverage you have, that's okay. Any provider's intake staff can help you check.
How Rock Recovery can help
We'll keep this short and honest. Rock Recovery is a local, OHA-certified outpatient provider based in Redmond. Here's what we offer, plainly:
- We take OHP.
- We provide DUII education and treatment, with weekday evening classes so you can keep working while you complete your requirement.
- We offer outpatient counseling, individual and group.
If we're a good fit for you, we'd be glad to help. If another provider fits your life better, that's a good outcome too. You can reach us at (541) 234-3081 or send us a message, and we'll help you figure out your next step, even if that step is somewhere else.
You're not starting over
A provider closing is an inconvenience, not a crisis, and it's not a reflection on you or the progress you've made. Your care can continue, your requirement can continue, and the path forward is well-worn, plenty of people in Central Oregon have walked it. Make a couple of calls this week, and you'll be back on track.
In an emergency, call 911. If you're in crisis or need someone to talk to, call or text 988 (the Suicide and Crisis Lifeline), available 24/7.
