Getting started is one call
There's no paperwork marathon here, and no judgment, just a conversation with someone who wants to help you figure out the next step.
What happens when you reach out
Here's exactly what to expect, so nothing about the process is a mystery.
- 1
Reach out
Call, text, or send a message, whatever feels easiest. We usually respond within one business day.
- 2
A free, friendly conversation
We listen to what’s going on, answer your questions, and verify your coverage together. No pressure, no commitment.
- 3
Assessment & personalized plan
A licensed clinician meets with you to understand your situation and builds a plan around your goals, schedule, and coverage.
- 4
Begin care at your pace
Start when you’re ready, in person at our Redmond office or by telehealth. Your plan can adjust as your life does.
Telehealth appointments are available if getting to the office is hard.
DUII classes meet on weekday evenings, so they can fit around work.
Our office is open Monday through Friday, 8am to 7pm.
Family members are welcome to call on a loved one's behalf. Resources for families
Your care is protected by federal and state privacy law. Before you start, you can review your client rights & grievance process.
Cost shouldn't be the reason you wait
Outpatient addiction treatment is covered by the Oregon Health Plan, for most people with OHP, services come at no cost. Mental health counseling accepts most major plans, and self-pay is $225 per session with a sliding scale for those who qualify. We'll verify your coverage with you on the first call.
Calling for someone you love?
You don't have to wait for them to be ready before you get answers. Call us, ask anything, and we'll help you understand the options, and how to have the conversation when the moment comes.
What to bring, how to prepare
Honestly? Not much. Here's what makes the first visit easier, and what you can safely leave at home.
Insurance or OHP info
If you have an insurance card or OHP number, keep it handy, we’ll verify your coverage together. If you don’t, that’s okay too.
A list of questions
Anything you’re wondering about, schedules, cost, what sessions look like. Write it down so nothing gets missed.
Honesty about where you are
You don’t need to have it figured out. Just tell us what’s true for you right now, that’s the best starting point there is.
Nothing else required
No referral, no records, no paperwork marathon. If something is needed later, we’ll walk you through it step by step.
Asked before every first call
How fast can I start?
When you reach out, we usually respond within one business day. From there, we’ll schedule your assessment as soon as our calendars line up and build your plan from that first meeting.
Do I need a referral?
No. You can contact us directly, no doctor’s referral or court order is required to get started. If a court or attorney did refer you for DUII services, we can work with that too.
What if I’m not sure I’m ready?
That’s a completely normal place to be, and it’s still a fine time to call. The first conversation is free and carries no commitment, it’s just a chance to ask questions and learn what your options are. Our founders, Shawn and Eugene Reece, are in recovery themselves, so uncertainty is something we understand firsthand.
Is it confidential?
Yes. Your privacy is protected by federal and state law, including HIPAA and the federal confidentiality rules for substance use treatment records. What you share with us stays with us unless you give written permission otherwise.
Wondering about our programs first? Explore our services