When someone you love is struggling
Watching someone you love struggle with drugs or alcohol is its own kind of hard, the worry, the waiting, the not knowing what to say. You don't have to navigate it alone, and you don't have to have the answers before you reach out.
If anyone is in immediate danger, call 911. For urgent emotional or mental health crises, call or text 988 , the Suicide & Crisis Lifeline, free and available 24/7.
Families often make the first call
There's a common belief that nothing can happen until the person struggling picks up the phone themselves. In our experience, that's not how it usually goes. More often, recovery starts with a spouse, a parent, a sibling, or a friend who calls first, someone who loves them enough to ask the questions they can't ask yet.
When you call, we'll help you understand what's available here in Redmond, outpatient drug and alcohol treatment, mental health counseling, family therapy, peer mentors, what treatment actually looks like day to day, and how to start the conversation with your loved one. No pressure, no judgment, no commitment.
What you can do right now
You can't make someone else's recovery happen. But the way you show up in the meantime matters more than you think.
Learn what they're facing
Addiction is a health condition, not a character flaw or a failure of willpower. Understanding that changes everything, it turns anger into patience and shame into a plan. The more you know about what's happening, the less power it has over your family.
Keep the door open
Connection beats confrontation. Ultimatums and lectures usually push people further away; a relationship they can come back to is often what finally brings them in. You don't have to approve of the behavior to keep loving the person.
Take care of yourself too
Loving someone through addiction is exhausting, and running yourself empty helps no one. Sleep, eat, lean on people you trust, and let yourself have a life outside the crisis. Your steadiness is one of the most valuable things you can offer.
Call us for guidance
You don't need your loved one's permission to pick up the phone, and calling commits you to nothing. We'll listen, answer your questions, and help you figure out a next step that fits your situation. (541) 234-3081, Monday through Friday, 8am to 7pm.
How we involve families
At Rock Recovery, family isn't on the sidelines of treatment , it's woven into it.
Family therapy as part of treatment
Addiction affects the whole household, so healing should too. Family therapy is one of our core services, a place to rebuild trust, learn how to communicate again, and heal alongside your loved one as they move through outpatient treatment.
Guidance for the first conversation
Bringing it up is the part most families dread. We'll help you find words that open a door instead of starting a fight, what to say, what to avoid, and how to respond to whatever comes back. Our mental health counselors can support you through it, too.
Peer support and community
Our peer support mentors have lived through addiction and recovery themselves, many of them remember what their own families went through. They bring a kind of understanding no textbook can, and they help build community around the whole family, not just the person in treatment. A faith-based track is available for families who want it.
We've been on both sides of this
Rock Recovery was founded by Shawn and Eugene Reece, married for more than seventeen years, and both in recovery themselves. They know what it is to be the one struggling, and they know what it is to love someone who is. Their families were part of their story too: the sleepless nights, the hope, the slow rebuilding of trust.
Recovery gave us our family back. That's what we want for yours.
They built Rock Recovery from that lived experience, which is why, here, families are never an afterthought.
Honest answers for families
Can I call on someone else's behalf?
Yes, and families do it all the time. Many of the people we treat are here because a spouse, parent, sibling, or friend made the first call. Reach us at (541) 234-3081, Monday through Friday, 8am to 7pm. We'll listen to what's happening, explain what treatment could look like, and help you think through a next step. There's no obligation and nothing is set in motion without your loved one's consent.
Will you tell me what's happening in their treatment?
If your loved one becomes a client, their treatment is confidential, that privacy is part of what makes treatment work, and we protect it carefully. What we can always do is guide you: help you understand the recovery process in general, prepare you for hard conversations, and involve you directly through family therapy when your loved one agrees. Confidentiality limits what we share about them; it never limits how much we can support you.
What if they refuse help?
It happens, and it doesn't mean the story is over. People often say no several times before they say yes, and the way a family responds in the meantime matters more than most people realize. Call us anyway. We can help you keep the relationship open without enabling, take care of your own wellbeing, and recognize the moments when your loved one may be more open than they appear. When they're ready, you'll already know exactly what to do.
Does insurance cover family therapy?
Family therapy at Rock Recovery is provided as part of outpatient treatment, and we accept the Oregon Health Plan (OHP) for most outpatient services. Coverage details differ from plan to plan, so the fastest way to get a clear answer is to call us at (541) 234-3081 and we'll sort it out with you before anything begins.
You don't have to carry this alone
Whether your loved one is ready or not, you can talk to us today. We're at 1243 SW Highland Ave, Suite C in Redmond, Monday through Friday, 8am to 7pm, and OHP is accepted for most outpatient services.